Effective Date: August 22, 2026
Last Updated: October 6, 2026
Avyra Aesthetic is operated by AVYRA COMMERCE NEW LLC. This Policy applies to orders placed through avyraaesthetic.com.
1. Inspecting Your Order
Please inspect your order promptly after delivery.
If an item is damaged in transit, defective, missing, or different from what you ordered, contact info@avyraaesthetic.com as soon as reasonably possible.
Prompt reporting helps us investigate and pursue available carrier or supplier remedies. It does not shorten or limit rights protected by applicable law.
2. Reporting an Issue
To help us review your request, please provide:
- Your order number and the email address used for your purchase.
- The product name and quantity affected.
- A clear description of the issue.
- Relevant photographs or videos of the product and packaging.
- A photograph of the outer shipping label.
- The product reference, lot number, serial number, or expiry information, where applicable.
For an operational issue, we may request the equipment model and additional information reasonably needed to assess the reported fault.
Retain the affected product, packaging, and included materials until we provide instructions, unless doing so would be unsafe.
3. Review and Resolution
We will review the information provided and may request further details or inspection of the affected item.
Depending on the circumstances and applicable law, an appropriate resolution may include:
- Supplying a missing item.
- Replacing the affected product or component.
- Arranging an authorized return.
- Issuing a full or partial refund.
- Providing another applicable remedy.
Store credit may be offered with your agreement. It will not replace a refund or other remedy you are legally entitled to receive.
4. Returns and Shipping
We may require the affected item to be returned when reasonably necessary for inspection, quality assurance, or a supplier or carrier claim.
If a return is required, we will provide written authorization, the designated return address, and shipping instructions.
Where we supplied an incorrect item or confirm a defect or transit damage, we will arrange or cover the necessary return shipping.
Do not send products to our company mailing address without written return instructions.
5. Damage After Delivery
This Policy generally does not cover damage caused after delivery by:
- Misuse or improper handling.
- Improper storage.
- Use contrary to applicable product instructions.
- Unauthorized modification.
- Ordinary wear.
- Use outside the product’s intended purpose.
These exclusions do not apply where prohibited by law and do not remove rights relating to a defect present at delivery.
Products intended for professional use must be handled and used by appropriately qualified personnel according to applicable instructions and safety requirements.
6. Your Legal Rights
This Policy works alongside our Return and Refund Policy and Warranty Policy.
Nothing in this Policy limits any mandatory warranty, remedy, or consumer protection available under applicable law.
7. Contact Us
Avyra Aesthetic
Operated by: AVYRA COMMERCE NEW LLC
Email: info@avyraaesthetic.com
Phone: +1 646-226-4238
Website: avyraaesthetic.com
Company Mailing Address:
AVYRA COMMERCE NEW LLC
127 N Higgins Ave Ste 307D 3221
Missoula, MT 59802
United States
